FAQ 

How does it work? 
PAYQUIQ has worked with Beth Israel Judea to obtain information from their accounting system to load your statement information online with secure access. Once loaded, each customer can securely login to view and select several payment options including electronic check and credit card.

How do I know my information is secure?
All of the information including statements, credit card numbers and checking account information is maintained with the latest in data encryption technology and maintained behind secure Firewalls. In addition all information is communicated using SSL technology. We also subscribe to a third party anti-hacking service that regularly tests our security to ensure the information is fully protected from hackers.

When are my statements available for viewing and payment?
Monthly statements are loaded into our system by our clients as part of their periodic billing cycle. Our system will send an email notifying you that a new statement is available.

When are the actual payments made to the organization?
Payments made by credit card are received by the organization on the next business day. if made before 3:00 Pacific time. Please allow 2 business days for electronic check payments to be processed.

What if I have a problem with the site? 
If you are unable to access the site or your specific account please use the Contact Us form on the site to send a description of the problem. PAYQUIQ will respond as quickly as possible to resolve your problem.

What if my statement is not correct?
If the information on your statement is not correct, please contact your organization either by the contact form with your organizations name and provide them with the details of the specific problem. Or you should contact them in the normal manner that you would contact them. The organization will be able to address the problem or they will contact us to address and changes needed.

What if I want to make a partial payment?
PAYQUIQ is designed to accept partial payments. We recommend you contact your organization to clarify any discrepancies in your charges or statement.

What if my account information changes?
You may change your account numbers, expiration date, checking account numbers on the right on the web page where you entered the information.

What are the fees for the service?
Any fees will be clearly displayed on the web page at the time of entry. In some cases fees are not charged to consumers.

What if I have another organization that I would like to use your service?
PAYQUIQ is very interested in bringing new clients into our service. Please provide the name and contact information in the Contact Us Section. Please let us know if it is okay to use your name as a referral. Thank you!!

What is a recurring payment?
A recurring payment is a consistent payment made on the same day of every month for the period of time designated by the consumer. A recurring payment form is provided that identifies the specific amount, day of payment and the ending month of payment.

What if a payment is not made on time?
PAYQUIQ is not responsible for late payments. We recommend that you enter in a payment a few days before the payment is due. Any late payment fees or charges should be addressed with the accounts receivable person within the organization. If a payment is made and the payment is rejected by your bank PAYQUIQ is not responsible for any late fees or returned items fees.